Waranty & Claims

Warranty & Claims Policy

At eBuying, we are committed to providing high-quality products and exceptional customer service. Our Warranty and Claims Policy outlines our commitment to you and the process for addressing any concerns regarding your purchase.

1. Warranty Coverage

We offer a warranty on our products, covering defects in materials and workmanship for a period of 30 days from the date of purchase. This warranty applies to all items sold through our online store, expect Chinese products.

What is Covered:

• Defects in stitching, fabric, and hardware (e.g., zippers, buttons)
• Manufacturing defects that affect the usability of the product

2. Exclusions

Please note that the warranty does not cover:

• Normal wear and tear resulting from regular use
• Damage caused by misuse, accidents, or improper care
• Items that have been altered, customized, or repaired by the customer

3. Claims Process

If you believe your product qualifies for a warranty claim, please follow these steps:

1. Contact Customer Support:

   • Email: support@ebuying.pk
   • Phone: 

   Please provide your order number and a detailed description of the issue.

2. Submit Evidence: Attach clear photographs of the defective item and your original purchase receipt.

3. Review and Approval: Our team will assess your claim within 3-5 business days and inform you of the outcome.

4. Resolution Options: If approved, we will offer one of the following remedies:

   • Replacement of the item
   • Repair of the item (if feasible)
   • Store credit or refund to your original payment method

4. Return Instructions

In the event a return is necessary, please adhere to the following guidelines:

• Shipping Costs: We will cover return shipping for approved warranty claims.
• Packaging: Return the item in its original packaging, if possible, to ensure safe transit.

5. Processing Time

Once we receive the returned item, please allow 5-7 business days for processing. You will receive a confirmation email once your claim has been resolved.

6. Customer Satisfaction

Your satisfaction is our highest priority. If you have any questions or require further assistance, please do not hesitate to reach out to our customer support team.

7. Customer Support

For any questions regarding the warranty and claims process, please contact our customer support team at:

• Email: support@ebuying.pk
• Phone: 

Thank you for choosing eBuying. We appreciate your business and look forward to serving you again!